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Two Basic Rules:
- Please ensure you choose carefully the size of the product you are ordering as returns may be expensive. Note that shipping costs for returns will be charged at cost which may be greater than the delivery charge. In order to make the decision on which size is best for your pet, please measure the product you would like against your pet.
- When your order arrives check it carefully before signing for it. The courier is obliged to wait until you have done this. If they are not prepared to wait do not sign for it! By signing for your order you are not only confirming you have received it, you are confirming you accept it in the condition in which it arrives. Once you have signed for it we cannot make a claim against the carrier for any damage.
To Place an Order:
You can order securely online with a credit/debit card or cheque (drawn on a UK bank account). Alternatively you can call us on the numbers above or send us an e-mail. You can pay by Visa, Delta, Switch, Maestro, Solo, Mastercard and most other major credit cards. We are not able to accept American Express. If you want to place an order but need further details please do not hesitate to call.
The cost of packaging and delivery on working days within England, Wales and the Scottish Lowlands vary by product and are detailed in the shopping cart. If the delivery address is in the Highlands, Islands, N.Ireland, Eire or overseas, there will be a supplementary delivery charge. We will contact you with this and ask for your approval to proceed with the order.
We aim to despatch orders within 2 days of placement of the order. Our courier service takes 2 days for orders under 30kg and 3 days for orders above 30kg so please allow up to 7 working days for delivery. For the the Modular runs we will require up to 3 weeks for these to be built to order. As we source some of our products from overseas we may on occasion run out of stock of certain items. We will notify you if this is the case and aim always to complete your order within 14 days from point of order.
Before placing your order, please read our TERMS AND CONDITIONS
